Terms of Service

These terms are an agreement between Cyberdune Technologies Private Limited, trading as Docket, a private limited company incorporated in India (“Docket”, “we”, “us”), and the person or organisation that creates an account or uses the service (“you”, the “customer”).

If you accept these terms on behalf of an organisation, you confirm that you are authorised to bind it, and “you” means that organisation. The service is intended for business use.

The agreement is made up of:

• these terms;
• the acceptable use policy;
• the data processing addendum, where we process personal data for you; and
• any order form or written plan terms we agree with you.

Our privacy policy explains how we handle personal data as a controller. If documents conflict, an agreed order form wins, then the data processing addendum (for personal data), then these terms, then the acceptable use policy.

• Service: the Docket application, its features and the related websites.
• Website: a business or brand you set up in Docket, together with the internet site it publishes to.
• Workspace: the place where your websites live.
• Team: the people with access to a workspace.
• Customer content: everything you or your team put into the service (including brand details, Vault material and instructions), data you allow the service to read (including from your website and connected Google accounts), and the output the service produces for you (including topics, briefs, articles and images).
• Third-party services: services not run by us that you connect to Docket, such as WordPress and Google.

Docket reads a website you nominate, learns its brand, proposes topics, drafts articles with images, checks each draft against a set of rules, publishes to a WordPress site you connect when a person on your team tells it to, and reports on performance using data from Google properties you connect and answers from ChatGPT.

We may improve, change or remove features. If a change materially reduces the service you rely on, we will give you reasonable notice.

You must be at least 16 and old enough to form a binding contract where you live. Give accurate details when you register and keep them up to date.

Each person needs their own account. Keep your sign-in details confidential and tell us promptly at support@docket.ltd if you suspect unauthorised access. You are responsible for activity under your account and your workspace.

• A workspace has one Owner and may have up to three other team members, so four people in total. Pending invitations count toward that limit, and an invitation expires after 14 days.
• Every team member can see every website in the workspace. If a client’s website must be kept private from part of your team, put it in a separate workspace.
• The Owner controls the workspace, can invite and remove members, and can require that only an Owner may publish. You are responsible for the people you invite and for removing access when they leave.
• Only add websites you own or are authorised to manage, and only connect accounts you are entitled to connect.

Limits on the number of websites or articles may apply under your agreement. We may also apply technical limits to protect the service, such as a daily cap on AI requests per website and rate limits on the free preview.

You own your customer content. As between you and us, you keep all rights in the customer content you supply, and we assign to you any rights we may have in the output the service produces for you. We claim no ownership of it. Output from AI systems may not be protected by copyright in every country, and similar output may be produced for other users; we do not promise that output is unique.

Licence to us. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit and display customer content only as needed to provide, secure and support the service for you. That includes sending it to our sub-processors (for example, to our AI provider to generate content) and to the third-party services you connect (for example, publishing to your WordPress site). The licence ends when the customer content is deleted, except for copies kept in backups for a limited time or where the law requires us to keep them.

We do not use customer content to train AI models, and we do not sell it.

Your responsibilities. You confirm that you have the rights and permissions needed for the customer content you supply and for us to use it as these terms describe, including any personal data it contains.

The service uses AI models to plan, write, check and illustrate content. AI output can be inaccurate, incomplete, out of date or similar to existing material. Docket’s checks test structure and rules; they do not establish whether a statement is true, original or lawful.

You review, and you are the publisher. Docket never publishes on its own. A post goes live only when a person on your team publishes it or schedules it for a chosen time. You are responsible for reviewing content before it is published and for everything published through the service, including its accuracy, its legality, any rights clearances, and any disclosures your industry or country requires, including about the use of AI.

Brand safety rules you set (such as banned terms, banned claims and required disclaimers) are applied as described in the product, but they are tools to help you, not a guarantee that content is suitable.

WordPress. To publish, you give Docket the address of your WordPress site, a username and an application password. You are responsible for that WordPress site, for the permissions of the account you connect, and for keeping it reachable. You can revoke the application password in WordPress at any time.

Google. If you connect a Google account, Docket reads Search Console and Google Analytics reports with read-only permissions. You can disconnect it in Docket or revoke access in your Google account at any time.

Third-party services are provided under their own terms, which are between you and the provider. We are not responsible for their availability, their changes, or what they do with data you send them. If a third-party service changes in a way that stops it working with Docket, we may have to change or stop the related feature.

You must use the service in line with the acceptable use policy and the law. You must not access another customer’s data, interfere with or overload the service, get around its limits or security, or reverse engineer it except where the law allows. You must not resell or provide the service to others except to manage websites for your own clients within your workspace.

Plans and fees. Docket is provided to organisations under a written agreement or order form, on the Basic, Pro or Enterprise plan, at the prices shown on the pricing page or, for Enterprise, the price agreed with you. The fees, what they cover, the billing period, and how renewal, cancellation and refunds work are set out in that agreement. There is no online checkout, and we do not charge anything that has not been agreed in writing.

Payment. Fees are invoiced and paid offline, as stated in your agreement, and are exclusive of taxes unless stated otherwise. If your agreement and these terms conflict, your agreement prevails.

We work to keep the service available, but we do not promise any particular uptime, and it may be interrupted for maintenance, updates or reasons outside our control. Scheduled posts are published on the first hourly run after the chosen time, so they may go live up to about an hour later. Support is provided by email at support@docket.ltd.

By you. You may stop using the service at any time. You can delete websites in the product, and you can ask us to close your account by emailing support@docket.ltd.

By us. We may suspend access, in whole or in part, if we reasonably believe it is needed to prevent harm to the service, other customers or third parties, if you seriously breach these terms or the acceptable use policy, or if the law requires it. Where it is reasonable, we will tell you first and give you a chance to fix the problem. We may end the agreement on termination notice periodTBC (to be confirmed) notice for any reason, or straight away if you seriously breach it and do not fix the breach within a reasonable time after we ask.

Effect. When the agreement ends, your right to use the service ends. Sections that by their nature should survive (including ownership, confidentiality, disclaimers, limitation of liability and indemnity) continue.

While your account is active, you can copy your articles from the editor and send them to your WordPress site (as published posts or as drafts). There is no bulk export tool yet; if you need a copy of your customer content in a common format, ask us before the agreement ends and we will provide one within a reasonable time.

Deleting a website deletes its articles, connections, analytics records and activity log entries. After an account is closed we delete customer content within account deletion periodTBC (to be confirmed), except for copies in backups, which are overwritten within backup retention periodTBC (to be confirmed), and anything we must keep by law. Content already published to your WordPress site is on your site and is not affected.

Each party will keep the other’s confidential information confidential, use it only for this agreement, and share it only with people who need it for this agreement and are bound by similar duties (including our sub-processors). This does not apply to information that is or becomes public without a breach, was already known to the recipient, is received lawfully from someone else, or is independently developed. A party may disclose confidential information where the law requires, telling the other party first where it is allowed to. Your customer content is your confidential information.

We and our licensors own the service, including its software, design, checks, scoring methods, name and branding. Subject to these terms, we give you a limited, non-exclusive, non-transferable right to use the service for your business while the agreement is in force. Nothing in these terms transfers our intellectual property to you.

If you send us suggestions or feedback about the service, we may use them without any obligation to you. This does not give us any rights in your customer content.

We will provide the service with reasonable care and skill. Apart from that, and to the extent the law allows, the service is provided “as is” and “as available”, and we give no other warranties, whether express or implied, including about fitness for a particular purpose, accuracy, non-infringement or uninterrupted operation.

In particular, we do not promise any search ranking, traffic, click, AI citation, lead or revenue. Search engines and AI systems decide those themselves. Measurements the service shows (such as AI visibility and topic scores) are estimates with the limits described in the product.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.

Subject to that, neither party is liable to the other for any loss of profits, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss, however it arises.

Subject to the above, each party’s total liability arising out of or in connection with this agreement in any 12-month period is limited to the greater of the fees you paid us in that period and minimum liability amountTBC (to be confirmed). This cap does not apply to your obligation to pay fees or to the indemnity in the next section.

You will defend and indemnify us against third-party claims, and related losses and reasonable costs, arising from content published through your account, customer content you had no right to supply, a website or account you were not authorised to connect, or your breach of the acceptable use policy. We will tell you promptly about any such claim, let you control its defence, and give you reasonable help at your cost.

We may update these terms. We will show the new date at the top and, for changes that materially affect you, tell account holders by email or in the product at least notice period for changesTBC (to be confirmed) before they take effect. If you do not agree, you may stop using the service before the change takes effect. Continuing to use it afterwards means you accept the updated terms.

We will send notices to the email address on your account or show them in the product. Send notices to us at support@docket.ltd, including any legal notice. An email notice is received when it is sent, unless the sender is told it was not delivered.

This agreement, and any dispute arising from it, is governed by the laws of India. The courts of Mumbai, Maharashtra, India have exclusive jurisdiction. This does not remove any mandatory protection you have under the law of the country where you live.

• Entire agreement. The documents listed in section 1 are the whole agreement between us about the service and replace any earlier understanding. Neither party relies on any statement not set out in them.
• Severability. If any part of these terms is found unenforceable, the rest remains in force, and the affected part applies to the greatest extent allowed.
• Assignment. You may not transfer your rights or obligations without our written consent. We may transfer them to a company in our group or to a buyer or successor of our business, and will tell you if we do.
• Events outside our control. Neither party is responsible for delay or failure caused by events beyond its reasonable control, other than failure to pay.
• No waiver. Not enforcing a right straight away does not waive it.
• No partnership. Nothing in these terms creates a partnership, joint venture or employment relationship.
• Third parties. Only you and we have rights under these terms.

Questions about these terms: support@docket.ltd.